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My Resume

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Summary

  • Detail-oriented Data Analyst with a robust mathematical foundation and proven expertise in real-time analytics. Over five years in mathematics education and two years in customer service and data analytics have equipped me with a unique blend of analytical precision and practical insight that enables me to thrive in fast-paced environments. I leverage tools such as Google Sheets–which I use with advanced functions like pivot tables, VLOOKUP, macros/VBA, and complex SQL JOIN operations via the QUERY function–and Google Looker Studio to transform complex datasets into actionable insights. My ability to interpret and visualize data trends has consistently driven performance optimizations and supported strategic decision-making. I am eager to contribute my technical proficiency and analytical skills in a dynamic, data-driven role.

Skills

  • Having sufficient knowledge and problem solving ability.
  • Using analytical thinking methods and analyzing.
  • Equipped with practical knowledge based on a strong theory.
  • Using the opportunities of modern technology effectively.
  • Having a common language with the stakeholders in the world.
  • To train researchers who attach importance to research and development.
  • Using contemporary and original methods and making decisions independently.
  • Comprehends mathematical thinking methods, expresses mathematics both orally and in writing.

Core Competencies

  • Technical Skills: SQL, Database Management, Power BI, Google Looker Studio, Power Query, Advanced Spreadsheet Applications (Google Sheets & Microsoft Excel with pivot tables, VLOOKUP, macros/VBA), ETL Processes, HTML, CSS, JavaScript.
  • Analytical Skills: Strong Mathematical Foundation, Problem Solving, Strategic Decision Making, Attention to Detail, Data Analysis, Reporting Analysis.
  • Soft Skills: Active Listening, Data Storytelling, Critical Thinking, Time Management, Communication, Attentiveness, Multitasking, Self-Motivation, Quick Learner with strong adaptability to new tools.

Experiences

As a Math Teacher - (2017-2022) - Ankara / Turkiye

  • Taught and inspired students in mathematics, achieved a 90% student pass rate on final exams.
  • Encouraged academic engagement and built strong relationships with students and parents.
  • Designed curriculum that improved comprehension, increasing student test scores by 15%.
  • Collaborated with 6 teachers in performance review meetings to align goals.
  • Utilized Microsoft Excel, Word, PowerPoint, and Zoom Workspace in a hybrid work environment.

Customer Care Representative - (2023-2025) - El Salvador

  • Managed and resolved a high volume of inbound calls, chats, emails, averaging 15 interactions per day with efficiency and effectiveness while achieving and maintaining over 95% customer satisfaction rating.
  • Reduced average handle time by 10%, while achieving key performance targets.
  • Consistently exceeded performance metrics and was awarded 3 times as a top performer.
  • Provided specialized support for customers using website-building tools, assisting with account setup, customization, domain configurations, and troubleshooting site performance issues.
  • Guided users through website design best practices, assisting with site layout optimization, third-party app integration, and SEO improvements to enhance their online presence.
  • Utilized Verint, Calabrio, Slack, and worked in both remote and in-office settings.

Real Time Analyst - (2025 - Present) - El Salvador

  • Monitored and analyzed contact center metrics–including attendance, schedule adherence, line adherence, occupancy, and average handle time–to drive a 5% improvement in service level agreement (SLA) compliance.
  • Designed and maintained advanced dashboards and ad hoc reports using Google Sheets and the data visualization tool Google Looker Studio to provide actionable insights. Delivered detailed daily performance reports via email to Operations leaders across five countries, contributing to a 5% enhancement in KPIs.
  • Generated real-time performance reports and post-mortem analyses that broke down intraday metrics, agent performance trends, and staffing adjustments. These insights empowered leadership to make informed strategic decisions.
  • Collaborated with team leaders and frontline staff to communicate complex data insights to both technical and non-technical audiences to understand business goals, challenges, and processes. This cross-functional approach enabled the proactive identification of intraday challenges, optimized agent scheduling, improved schedule adherence by 10%, and boosted revenue while streamlining offline request approvals and minimizing operational disruptions.
  • Attended daily staffing review meetings with stakeholders to analyze past and current weeks’ performance.
  • Leveraged a deep understanding of data governance frameworks and diverse data source architectures to design and implement robust data cleaning and modeling processes. This approach ensured high-quality, reliable datasets that support actionable business insights and data-driven decision-making.
  • Developed and implemented robust ETL (Extract, Transform, Load) processes for data migration projects using Power Query, ensuring seamless data flow between systems. This ensured consistent data integration and maintained the real-time data accuracy of dashboards and reports.
  • Leveraged advanced functionalities in Excel and Google Sheets to streamline data analysis. Demonstrated proficiency in SQL-like operations by executing complex JOIN statements (including INNER JOIN, LEFT JOIN, etc.) via the QUERY function to merge and analyze diverse datasets. Complemented these skills with Google Looker Studio to craft dynamic dashboards that empower data-driven decision-making.

Education

Ankara Haci Bayram Veli University, Ankara/Turkiye

  • Bachelor Degree - Mathematics -(October 2015 - July 2020)

Gazi University, Ankara/Turkiye

  • Pedagogic Formation- (September 2018 - June 2019)

Skills and Certifications


Languages

  • English: Advanced Listening, Speaking, Reading and Writing.
  • Spanish: Intermediate Level.
  • Turkish: Native Language.
  • Kurdish: Second Native Language.
  • Hebrew: Beginner Level.

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