My Resume
Check my resume below
Summary
- Detail-oriented Data Analyst with a strong mathematical foundation and expertise in real-time analytics. Over
five years of experience in mathematics education and two years in customer service and data analytics.
Proficient in Google Sheets, SQL, and Google Looker Studio, with hands-on experience in data visualization and
reporting. Adept at extracting actionable insights to optimize performance and drive business decisions. Seeking
an opportunity to leverage analytical skills and technical expertise in a data-driven role.
Skills
- Having sufficient knowledge and problem solving ability.
- Using analytical thinking methods and analyzing.
- Equipped with practical knowledge based on a strong theory.
- Using the opportunities of modern technology effectively.
- Having a common language with the stakeholders in the world.
- To train researchers who attach importance to research and development.
- Using contemporary and original methods and making decisions independently.
- Comprehends mathematical thinking methods, expresses mathematics both orally
and in writing.
Core Competencies
- Technical Skills: SQL, Database Management, Google Looker Studio, Google Apps & Microsoft Applications (Google Sheets, Microsoft Excel etc.), HTML, CSS, JavaScript.
- Analytical Skills: Strong Mathematical Foundation, Problem Solving, Decision Making, Attention to Detail, Data Analysis.
- Soft Skills: Time Management, Communication, Attentiveness, Multitasking, Self-Motivated, Fast learner in adapting to new tools.
Experiences
As a Math Teacher - (2017-2022) - Ankara / Turkiye
- Taught and inspired students in mathematics, achieved a 90% student pass rate on final exams.
- Encouraged academic engagement and built strong relationships with students and parents.
- Designed curriculum that improved comprehension, increasing student test scores by 15%.
- Collaborated with 6 teachers in performance review meetings to align goals.
- Utilized Microsoft Excel, Word, PowerPoint, and Zoom Workspace in a hybrid work environment.
Customer Care Representative - (2023-2025) - El Salvador
- Managed and resolved a high volume of inbound calls, chats, emails, averaging 15 interactions per day
with efficiency and effectiveness while achieving and maintaining over 95% customer satisfaction rating.
- Reduced average handle time by 10%, while achieving key performance targets.
- Consistently exceeded performance metrics and was awarded 3 times as a top performer.
- Provided specialized support for customers using website-building tools, assisting with account setup,
customization, domain configurations, and troubleshooting site performance issues.
- Guided users through website design best practices, assisting with site layout optimization, third-party
app integration, and SEO improvements to enhance their online presence.
- Utilized Verint, Calabrio, Slack, and worked in both remote and in-office settings.
Real Time Analyst - (2025 - Present) - El Salvador
- Monitoring and analyzing real-time contact center metrics and KPIs (such as attendance, schedule
adherence, line adherence, occupancy, average handle time), which improved service level agreement compliance by 5%
- Creating advanced dashboards and reports using Google Sheets and Google Looker Studio to analyze
real-time call center metrics to provide actionable insights to operations and support areas, leading to
5% improvement in KPIs.
- Developing and maintaining advanced dashboards and reports to track key performance indicators on a daily basis.
- Crafting and delivering detailed daily performance reports via email to Operations leaders across five countries. These reports included granular breakdowns of key intraday metrics, SLA adherence, agent
performance trends, and staffing adjustments, enabling leadership to make informed strategic decisions.
- Generating and delivering real-time performance reports and post-mortem analyses to Operations leaders across five different countries, improving data-driven decision-making.
- Proactively identifying intraday challenges impacting service levels and coordinating with leadership to implement solutions
- Collaborating with team leaders and frontline staff to provide data-driven support and guidance to reduce shrinkage and increase revenue by 3%.
- Attended daily staffing review meetings to analyze past and current weeks’ performance.
- Creating and presenting real-time metric reports using Google Slides for client meetings three times a week.
- Managing intraday service level targets, monitoring schedule adherence, and optimizing agent schedules and flow of interactions that led to improve by 7%.
- Approving real-time requests for offline events or activities by analyzing real time metrics to minimize impact.
- Providing outage and staffing shortage impact analysis to minimize operational disruptions.
- Updating and optimizing agents’ schedules to reflect accurate intraday projections, code exceptions.
- Presenting daily, weekly and monthly metrics and KPIs’ post-mortem reports to Operations leaders, impacting decisions that improved KPIs by 5%.
- Utilizing Google Sheets, Google Looker Studio, Apps Script, Zoom Workspace, Nice IEX, and Salesforce in a work on site environment.
Education
Ankara Haci Bayram Veli University, Ankara/Turkiye
- Bachelor Degree - Mathematics -(October 2015 - July 2020)
Gazi University, Ankara/Turkiye
- Pedagogic Formation- (September 2018 - June 2019)
Skills and Certifications
Languages
- English: Advanced Listening, Speaking, Reading and Writing.
- Spanish: Intermediate Level.
- Turkish: Native Language.
- Kurdish: Second Native Language.
- Hebrew: Beginner Level.
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